Refund Policy | Insebia

This Refund Policy applies to all paid services offered by Insebia Technologies LLC through Vency (vency.ai).

1. Subscription Refunds

If you are not satisfied with a paid subscription, you may request a full refund within 7 days of your initial purchase. After the 7-day window, refunds are not available for the current billing period, but you can cancel to prevent future charges.

Refund eligibility resets only on the first purchase — renewals are not eligible for refunds, as you can cancel anytime before the next billing cycle.

2. AI Credits (Vency)

AI credits purchased on Vency are non-refundable once purchased, whether used or unused. By purchasing AI credits, you acknowledge that they are consumed upon use and cannot be reversed.

3. One-Time Purchases

For other one-time purchases (such as add-ons or premium features), refunds are available within 7 days of purchase, provided the purchased item has not been fully consumed or used.

4. How to Request a Refund

To request a refund, email us at hello@insebia.com with:

Your account email
The product/service you want refunded
Your reason for the request

We aim to process all refund requests within 5 business days. Approved refunds are returned to the original payment method and may take 5–10 business days to appear on your statement.

5. Exceptions

Refunds are not available for:

AI credits (non-refundable)
Accounts terminated for violating our Terms of Service
Requests made after the 7-day refund window
Services that have been fully delivered or consumed

6. Contact

For refund questions, contact us at:
hello@insebia.com