Privacy Policy | Insebia

Insebia Technologies LLC, a Delaware limited liability company ("we", "us", "our"), operates the websites insebia.com, vency.ai, and mawed.com, along with related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

Account information: When you create an account, we collect your name, email address, and password. For business accounts, we may also collect your business name and phone number.

Payment information: Payment details are processed securely by our payment providers (Stripe, MyFatoorah, KNET, and other local gateways). We do not store your full credit card number on our servers.

Usage data: We collect information about how you interact with our Services, including pages visited, features used, IP address, browser type, and device information.

Cookies: We use essential cookies to keep you signed in and analytics cookies to understand usage patterns. You can disable non-essential cookies in your browser settings.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send transactional emails (receipts, booking confirmations, account updates)
Respond to support requests
Detect, prevent, and address fraud or technical issues
Comply with legal obligations

We do not sell your personal information to third parties.

3. Data Sharing

We share your data only with:

Payment processors — to process your payments securely
Hosting and infrastructure providers — to operate our Services (e.g., Vercel, Supabase)
Analytics providers — to understand usage (e.g., anonymized analytics)
Legal authorities — when required by law

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

5. Data Security

We implement industry-standard security measures, including encryption in transit (TLS), encrypted storage, and access controls. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Export your data in a portable format
Withdraw consent for non-essential data processing

To exercise any of these rights, email us at hello@insebia.com.

7. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our Services after changes constitutes acceptance of the updated policy.

9. Contact

For questions about this Privacy Policy, contact us at:
hello@insebia.com